Refund Policy
This Refund Policy explains how refunds may work for digital features on 45sec.chat, including tokens, gifts, private rooms, and time-based services.
Digital Services Notice
45sec.chat provides digital services. Tokens, gifts, private room time, and similar features may become non-refundable once they are used, activated, delivered, or assigned to an account.
1. General Policy
Refunds are reviewed on a case-by-case basis. Because 45sec.chat provides digital and time-based services, not all purchases are eligible for refund.
2. Tokens
Token purchases may be refundable only if the tokens were not used, spent, transferred, activated, or assigned to a completed digital action. Used tokens are generally not refundable.
3. Gifts
Virtual gifts, including likes, roses, or other digital gifts, are generally not refundable once they are sent, delivered, displayed, or assigned to another user.
4. Private Rooms
Private room purchases may be time-based. Once a private room starts, is activated, or becomes available for use, the service may be considered delivered and may not be refundable.
5. Time-Based Services
If a service includes a time limit, the time may continue counting even if a user leaves, disconnects, closes the browser, blocks camera permission, or stops participating.
6. Technical Issues
Video chat depends on your device, browser, internet connection, camera, microphone, browser permissions, and third-party video service providers. Refunds may not be available for issues caused by user device problems, blocked permissions, unstable internet, or unsupported browsers.
7. Third-Party Payment Providers
Payments may be processed by third-party payment providers. Refund timing, approval, fees, and processing rules may depend on the payment provider and the original payment method.
8. No Guaranteed Match or User Response
45sec.chat does not guarantee that a specific user will be online, accept an invitation, continue a conversation, or respond in a certain way. Refunds are not guaranteed because another user ended a conversation, declined an invitation, or did not continue chatting.
9. Abuse or Rule Violations
Refunds may be denied if the account violated the Terms of Service, abused the platform, harassed other users, attempted fraud, used fake information, or created safety concerns.
10. Duplicate Payments
If you believe you were charged twice for the same purchase, contact support with the payment date, amount, account email, and any available receipt or transaction reference.
11. Unauthorized Payments
If you believe a payment was unauthorized, contact your payment provider immediately and also contact 45sec.chat support with clear details.
12. Refund Request Requirements
To request a refund review, provide your account email, payment date, payment amount, feature purchased, reason for the request, and any receipt or transaction information.
13. Review Time
Refund requests may take time to review. We may need to check account activity, token usage, room activity, gift records, payment status, and technical logs before making a decision.
14. Changes to This Policy
This Refund Policy may be updated from time to time. The policy displayed at the time of purchase or refund request may be used to review the request.
15. Contact for Refund Requests
To request a refund review, contact us through the Contact page. Please do not send passwords, banking details, or private documents.
Important
Before buying tokens, gifts, private room time, or any digital service, review the Pre-Quote Policy, the displayed price, and the feature description.